Frequently Asked Questions

I'm not registered at IVAO

Then you can register here.

The system says you cannot register? It's probably because you already have an account at IVAO, if it's the case, please contact the division membership coordinator and membership assistant coordinator at and (where xx is the two letter code of the division), and they will reactivate your account so you can use your original account.

A list of active divisions can be found here.

If you belong to an inactive division please contact

I can't log in anymore

Members that have been inactive (not connected) to the IVAO network as pilot or ATC for a few months, are classified as being “inactive”. This means that they can no longer log on to the network and they no longer appear in the member list. Inactivation is an automatic process, the member's data are still available in the database, but they are no longer shown.

If you can remember your ID, the solution is very easy: just go to this page

and replace the “xxxxxx” with your ID. By clicking on “Reactivate Account” your account will be automatically reactivate within 15 minutes.

If you can't remember your password, go to the password reminder page here and enter your VID, your password will be mailed to the e-mail address stated in your personal details.

If you don't remember your VID, send a message to the Members Department at or or (where XX is the two letter code of your division) with your name and surname, e-mail used at registration and they will send your ID as soon as possible.

For any problem with our Teamspeak servers, please check our forum F.A.Q. here.

Welcome back to IVAO!

I have created two accounts in error

If you have created two accounts in error and wish to keep only one and merge your hours, it is possible. Please contact the division membership coordinator and membership assistant coordinator at and (where xx is the two letter code of the division). They will delete the newer account and add your hours to the old account.

I am missing an award

In that case, please contact They will verify any awards you should have.

For divisional awards, please contact directly the division concerned.

How can I change my e-mail?

If you need to change your e-mail send a request to with the following information.

Subject; E-mail change VID (Vid is your ID#)

In the mail please include; reason for changing your e-mail address, old and new e-mail address. (the word IVAO can not be in your e-mail) (staff members must send their request from their staff e-mail)

My hours have not been updated

Hours, as said in the pilot/ATC record, are updated NEXT day at 1200z. This is the reason why we can't see the hours added just after our disconnection of the net.

If a pilot/ATC is connected at 1200z, previous hours will be added next day following the same criteria as said before.

It is also possible that a pilot (this case only applies to pilots) stays inactive a lot of time (i.e. in the ramp or in flight with pause). In this case, the system considers that the pilot is sandbagging hours and they will not be added to the log. If this is the case, before 1200z, we can see a note in the “Staff comments”.

PS: In case of server problems, the hours may not be updated at all.

How can I change my division?

According to regulation M.3 a member may request a division transfer at any time, however all transfers are subject of approval by the members prospective division and the Membership Department.

Send the request to and with CC to (in only one mail).

Replace XX by the 2-letter code of your current division (information only) YY by the 2-letter code of the target division (needs approval).

In the Subject line include Division Transfer and your ID 123456 (replace 123456 by your id number).

In case you have a pending practical exam, please finish the exam first or request cancelation from the Training department.

Only one transfer is allowed per year (if you already had a transfer you can not request another transfer in 12 months)

I lost my passwords

You have to resquest passwords from here.

You should be able to connect on IVAN, 15 minutes after the request.

Who may I contact if I have further/other questions?

Please, send an e-mail to

If you are trying to contact a specific person, please look up the personal email address on the Membership Staff List (including both HQ and Division Membership Staff)

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